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Beyond Crisis Management — Building Business Continuity into Everyday Operations

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Disasters—natural and man-made are inevitable; and on the rise.

The question isn’t if you’ll encounter such an event, but when—and more importantly how to respond in a manner which will effectively support new business opportunities rather than failure.

Remember, when disaster strikes, 43 percent of businesses affected never sufficiently recover to resume business.

Don't become a statistic. Purchase this webinar recording and learn new solutions to help your organization survive disaster events and improve your overall capacity to deal with crisis.

In just 90 minutes, you will learn:

  • The importance of linking crisis planning to your company’s overall organization strategy
  • Why risk mitigation programs frequently fail and how you can improve your chance of success
  • Why the traditional four-phased crisis management plan is flawed
  • How mitigation, preparedness, response and recovery are really connected
  • How to focus preparedness activities to support response and recovery efforts
  • Strategies for making business continuity plans sustainable and relevant documents to ensure operational efficiencies and value to the organization
  • Practices to maintain during stable periods to remain primed to recover from business interruptions
  • Lessons learned from activations and testing of business continuity plans in the public sector
  • Communication planning that works to keep all staff ready to meet their responsibilities in a crisis event

 Who should attend:

  • Security executives
  • Risk management professionals
  • Business owners
  • HR directors
  • Business continuity, crisis response or disaster planners
  • Safety professionals


Julia R. Halsne
Manager of Business Continuity, East Bay Municipal Utility District (EBMUD)

Ms. Halsne was the Business Continuity Coordinator for the Wastewater Department for EBMUD. Ms. Halsne’s introduction to business continuity was through a special project in the EBMUD Management Leadership Academy Program in 2005; she has been with EBMUD since 2001. With a degree in Chemistry, a master’s in Environmental Management, an MBA, and certification in business continuity professional (CBCP) by Disaster Recovery Institute International (DRII), Ms. Halsne’s career has included environmental analysis, international environmental consulting, program management, and client services.

Lucien Canton
Emergency Management Consultant, Lucien G. Canton, CEM (LLC)

In total, Mr. Canton has over 30-years experience in hazard and risk analysis, loss mitigation and emergency planning. He began his career serving in the United States Army in Germany and abroad in the late 1970s, then moved into the private security sector. In 1990, Mr. Canton joined the Federal Emergency Management Agency (FEMA), where he helped develop the agency’s disaster response capabilities encompassing strategic planning, implementation and coordination and field operations. As a senior staff officer, he was critically involved in several California natural disasters including the Loma Prieta and Northridge earthquakes, wildfires in Southern California and the California winter storms of 1995. Mr. Canton’s experience further grew from extensive deployment on typhoon relief operations in the Pacific Trust Territories and the Caribbean, assignment to the elite National Emergency Response Team and as Chief of the Hazard Mitigation Branch of FEMA.

Highly regarded for his successful disaster response and mitigation programs, Mr. Canton was appointed to Director of Emergency Services for the City of San Francisco, a position he held from 1996 until 2004. He also served as a policy advisor to Mayor Willie L. Brown, Jr., on emergency management and homeland security issues. Under Mr. Canton’s direction, San Francisco modernized its emergency operations center and instituted aggressive disaster and terrorist response systems. He lobbied for the adoption of national emergency response standards and revised the city’s administrative code to incorporate the resulting standards. He expanded the role of volunteers and added key city agencies to the Disaster Council. His efforts transformed the Office of Emergency Services into the “gold” standard for regional emergency planning.

A respected writer, Mr. Canton has authored numerous articles on emergency management and security issues. His book, Emergency Management: Concepts and Strategies for Successful Programs, is published by Wiley Press; and his credentials include certification by the International Association of Emergency Managers, American Society for Industrial Security, International Disaster Recovery Institute and Emergency Management Accreditation Program.

This webinar was recorded on May 12, 2010
Product ID: 10S03R

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